Returns Policy
Our policy on returns
- We will happily refund or exchange any unsuitable or faulty items within 28 days of purchase. Unsuitable items must be returned in perfect condition, suitable for resale with swing tags attached and in the original packaging. Postage on returns is payable by the customer as we do not operate a free returns service.
- If you do need to return any items, please complete the returns form enclosed with your delivery.
- Please note that postage and handling charges are direct costs and are therefore non-refundable, however if you are exchanging an item, we will not charge you additional postage on your new order.
- We advise you to obtain a Proof of Posting Certificate when you return any goods to us.
- If you request a refund, please allow 14 days for the money to be credited to your account.
- Exchanged items should be sent out to you within 7 days.
- Please note we can only accept returns that were purchased directly from us, not via third parties.
- If you have requested to have pockets added to one of our non-pocketed styles you will not be able to return or exchange the item. We would suggest that you try the item first and then return it to us for pockets to be added once you are happy with the fit.
For details on delivery, privacy and cancellations, please see our terms & conditions page.