Returns Policy

Our policy on returns

• We will happily refund or exchange any unsuitable, unworn or faulty items. Please just give us a call on 01295 265557 to obtain a Returns Authorisation Number (RAN). Then, just write the RAN on your copy of the delivery note and return to us within the parcel.
• Postage on returns is payable by the customer as we do not operate a free returns service
• Please note that postage and handling charges are direct costs and are therefore non-refundable, however if you are exchanging an item, we will not charge you additional postage on your new order
• We advise you to obtain a Proof of Posting Certificate when you return any goods to us
• If you request a refund, please allow 14 days for the money to be credited to your account
• Exchanged items should be sent out to you within 7 days
• Please note we can only accept returns which were purchased directly from us, not via third parties

For details on delivery, privacy and cancellations, please see our terms & conditions page.