We hope you are delighted with your order from Royce Lingerie and that you love your new wire-free bra!
If you’re not 100% happy with your goods, just return them to us for a refund, following the guidelines set out below.
Please feel free to remove the items from the packaging to take a look at them and try them on. However, we do ask that you take good care of the goods and return them to us in the condition in which you received them and with swing tickets attached. We also ask that, in the interest of hygiene, any briefs are tried on over your own underwear.
Please return any items either in the original packaging – or with the original packaging enclosed.
Returns are free for UK orders, unfortunately we don’t yet offer free returns for our customers outside of the UK.
Unfortunately we cannot offer free returns for any discounted items purchased through our outlet store or in a sale.
UK orders can be returned free of charge as long as they are sent within 28 days of purchase. A returns label can be found within your order, or please call our customer service team on 01295 265557.
Unfortunately we cannot offer free returns for any discounted items purchased through our outlet store or in a sale.
European and Rest of World orders can be returned to us at: Royce Lingerie Ltd, Royce House, Canada Close, Banbury, Oxfordshire, OX16 2RT.
We suggest you request proof of purchase just in case the parcel goes missing.
Unfortunately we cannot offer free returns for any discounted items purchased through our outlet store or in a sale.
We advise you to obtain a Proof of Posting Certificate when you return any goods to us, if using the Royal Mail Tracked Returns portal, please keep your tracking number for your records.
We will happily refund any unsuitable or faulty items within 28 days of purchase.
Yes, but it’s really easy. Please make sure you return your items with the pre-populated returns form enclosed.
Our shipping bags are designed to be reused to enable a smooth return and reduce waste.
No. Please create a new order. However, in the rare occurrence that your item is faulty we’ll be able to send a replacement out as soon as we’ve received the faulty item.
Unless faulty, we cannot offer a refund exchange on a bra we have adjusted, tailored or pocketed especially for you. If you need pockets added to one of our non-pocketed styles, we would suggest that you try the item for size first and then return it to us for the pocket(s) to be added once you’re happy with the fit.
We understand getting the correct fit can be a difficult process, so we suggest if you believe you’re in between sizes you order different sizes to try on and return the items that don’t fit, this is free for UK customers.
Please visit our fitting guide here.
If you need any further advice please do not hesitate to call our fitting experts on +44 (0)1295 265557.
