.png){kind=icon}
Hanging on the telephone: Say hello to the Royce Lingerie team
Posted by Claire Boote, on October 10, 2020.
Estimated reading time: 1 minute(s)
Throughout this Covid pandemic all of us have experienced some form of isolation. But from isolation has come an almost stronger push back – an extra effort to connect. As Breast Cancer Awareness Month continues, we’re reminded that many women facing breast surgery will need to self-isolate, which makes day-to-day life difficult and often lonely.
We want you to know – we’re here for you. We love connecting with our customers, both loyal followers and new fans. Say hello on our social media feeds; Facebook & Instagram and join in the conversation with our warm, friendly and funny community of women.
But sometimes the simplest way to feel connected at a time of isolation, is over the good old-fashioned telephone. At Royce, we love to chat to our customers over the phone – it’s often the quickest way to give advice and solve problems. And, at a time when visiting a professional bra fitter in person isn’t possible, we’re experts at remote fitting: our design team are brilliant at assessing your bra size via a quick chat over the phone. Not convinced? Test them! There will be someone ready to take your call from Mon-Thur, 9am to 5pm and Friday, 9am – 3pm on 01295 265557. Or you can email [email protected] adding your telephone number and one of our designers will call you back.
Social distancing has obviously had an effect on how we operate at Royce Lingerie, but as a small, family-run firm we’re pretty good at adapting to change. Many of us are keeping the Royce show on the road via our home offices, but we also take it in turns to work from Royce HQ in Banbury – we are ready to take your calls! So, give us a ring and you could be speaking to…
Demi, Junior Designer
What’s your favourite thing about working for Royce?
Experiencing our customers’ happiness and joy when they FINALLY find a bra that fits them, offering great support and shape, especially women who have had breast cancer or breast surgery. Their feedback makes my job feel so special.
What’s your number one piece of advice for women shopping for lingerie?
A lot of women think ALL the support of your bra comes from the straps, but it does not! 80% of the support comes from a firm and well-fitted underband. And yes, it is VERY common to have one breast bigger than the other!
Tell us a surprising fact about yourself
I am South African.
Molly Burnett, Sales and Finance Assistant
What’s your favourite thing about working for Royce?
I really enjoy working within a close-knit team and having the opportunity to help in all the different departments.
What’s the most common customer query you receive?
Most common query I get is, “Can a wirefree bra give me the correct support?” The answer is…YES! Once you try a wirefree bra, you will never go back!
Tell us a surprising fact about yourself
My cockapoo Winnie ‘helps out’ in the office sometimes!
Dawn Wilkinson, Finance Manager
What’s your favourite thing about working for Royce?
The feeling of job satisfaction when you read the lovely reviews from our customers. They often explain how we’ve offered them help and fitting advice through some of the most difficult and challenging times of their lives.
What’s your number one piece of advice for women shopping for lingerie?
Try and get measured for your correct bra size as regularly as possible
Tell us a surprising fact about yourself
I have a one eyed cat called Ron…named after Ronnie O’Sullivan the snooker player!
Claire Hewitt, Marketing Executive
What’s your favourite thing about working for Royce?
Some women don’t discover Royce until they are due for surgery because of breast cancer. Although this a really difficult time in a woman’s life the fact that a Royce bra could make that process just a little bit easier, and knowing that we have supported them (often in more ways than one), is great. It makes me really proud to be working for them.
What’s your number one piece of advice for women shopping for lingerie?
A 32D is VERY different to a 36D! This is something that really surprised me when I started at Royce. I just assumed the D cup would be the same with any band size. Oh, how wrong I was… As the band gets bigger so does the cup! So, if you need go down a band size if it’s too tight, you also need to adjust the cup size. It’s a little confusing but we’ve put together a ‘sister sizing’ guide which explains all.
Tell us a surprising fact about yourself
I own 72 house plants! #crazyplantlady
Amymay Panayi, Technical Designer
What’s your favourite thing about working for Royce?
I love what Royce stands for; supporting women at crucial times in their lives, helping them feel empowered with beautifully crafted wire free lingerie.
What’s your number one piece of advice for women shopping for lingerie?
If in doubt, don’t be afraid to ask for help. We are here to help guide you through what can be quite a daunting process.
Tell us a surprising fact about yourself!
I love a good suspense thriller movie!
Francesca Fleming, Commercial Director
What’s your favourite thing about working for Royce?
My favourite thing about working for Royce is the satisfaction I get from working in such a small team. It’s amazing how much we can achieve when we all pull together.
What’s your number one piece of advice for women shopping for lingerie?
My number one piece of advice for women shopping for lingerie would be to book in for a professional fitting to make sure you get the right bra for you. Boobs come in all different shapes and sizes!
Tell us a surprising fact about yourself!
I can touch my nose with my tongue.
